Position Summary:
The Program Generalist provides direct delivery of Program services, including enrollment and match support, to children, parents and volunteers. May be responsible for any of the Program functions to provide services to clients and volunteers within the market area from inquiry to match completion.
Essential Functions, Responsibilities, and Activities:
• Schedule and conduct volunteer and child enrollment for the agency’s Community Based, School/Site Based and mentor2.0 programs which includes interviews, individual orientations, child safety information, home assessments, and completion of any other required checks as required by BBBSA and the agency’s Program Manual
• Provide timely and comprehensive assessments and recommendations for participation in the program based upon interviews and other information from each volunteer and client
• Conduct phone calls with parent/guardians presenting potential volunteers for match and do the same with volunteers presenting potential mentees for match
• Schedule Match Introductions for new matches with appropriate Match Support Specialists
• Conduct volunteer and child reassessments/updates
MATCH SUPPORT
• Maintain a caseload of Community Based, School Based and/or mentor2.0 matches as assigned and provide match support and relationship development as defined in the Program Manual
Contact volunteers, parents and children according to agency standards based on length of match to:
– Provide both on-going risk management and support to keep the match going
– Discuss match activities, personal safety reminders, and goal accomplishments
– Make assessments of individual training needs, information, and support needs for each participant; and
– Share information about agency activities
Education, Experience, and Other Requirements
- Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
- Experience in a social service field preferred
- Strong critical thinking and organizational skills
- Prior experience with intake, assessment or case management of adults and/or children preferred
- Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
- Must be willing and able to work with diverse populations.
- Flexibility and availability to work early evening weekday hours and occasional weekends, as well as travel in the assigned service area
- Must be a resident of Tarrant or Denton County
- Bilingual English/Spanish fluency preferred, but not required
To apply, please send your resume to [email protected] with the subject line: Program Generalist-Greater Tarrant