Position Summary:
Match Support Specialist will provide regular case management support to mentor/mentee participants to ensure longer and stronger match relationships. Conduct match introductions to launch new match relationships.
Essential Functions, Responsibilities, and Activities:
MATCH SUPPORT
Maintain an assigned caseload of 90-100 Community Based and/or School Based matches
Communicate with Mentors, parents and Mentees according to agency standards based on length of Match to:
– Provide both on-going risk management and support for the longevity of the Match
– Discuss Match activities, personal safety reminders, and goal accomplishments
– Make assessments of individual training needs, information, and support needs for each participant
– Share information about agency activities
– Attend Match activities as assigned, seeking opportunities to make meaningful in- person contacts with Matches
– Conduct Match introductions and Match closures according to BBBSA and agency standards
– Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a Match participant.
– Assist with agency program events as needed
Education, Experience, and Other Requirements
- Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
- One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
- Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free
- Prior experience working with a database helpful
- Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
- Flexibility to work with diverse populations
To apply, please send your resume to [email protected] with the subject line: Match Support Specialist – Abilene, TX