Position Summary:
The Program Generalist for Enrollment and Matching provides direct delivery of Program services to agency clients and volunteers. May be responsible for any or all Program functions in regional area to provide services to clients and volunteers from inquiry to match completion. May assist with office duties such as answering the telephone, greeting guests, opening mail, etc.
Essential Functions, Responsibilities, and Activities:
CUSTOMER RELATIONS
• Receive, process and follow-up with all volunteer inquiries, ensuring that all volunteers receive a strong selling proposition in order to move them from the point of first contact to active enrollment.
• Input data and obtain all necessary information for screening and matching.
• Complete initial screens, such as criminal background and reference checks by phone or email on all potential volunteers.
ENROLLMENT
• Schedule and conduct volunteer and client enrollment for the agency’s Community Based and School/Site Based Programs which includes interviews, individual orientations, child safety information, home assessments, and completion of any other required checks as required by BBBSA and the agency’s Program Manual
• Provide timely and comprehensive assessments and recommendations for participation in the program based upon interviews and other information from each volunteer and client
MATCHING
• Conduct phone calls with parent/guardians presenting potential volunteers for match and do the same with volunteers presenting potential mentees for match
• Schedule Match Introductions for new matches with appropriate Match Support Specialists or for self
• Conduct volunteer and client reassessments/updates
MATCH SUPPORT
• Maintain a caseload of Community Based and/or School Based matches as assigned and provide match support and relationship development as defined in the Program Manual
• Contact volunteers, parents and children according to agency standards based on length of match to:
– Provide both on-going risk management and support to keep the match going
– Discuss match activities, personal safety reminders, and goal accomplishments
– Make assessments of individual training needs, information, and support needs for each participant; and
PROGRAM TRAINING & EVENTS
• Organize and execute a variety of trainings and special events on a regular basis for match participants to enable stronger volunteer engagements and more sustainable, safe, and long-lasting relationships.
• Secure and steward new partnerships related to particular events and activities, tickets and opportunities, and facilitate the distribution of available tickets, etc.
ALL
• Become familiar with community resources for client information/referral, share knowledge and information with staff members as appropriate
• Attend and participate in all team, staff, and program meetings
• Assist with agency special events as needed
Education, Experience, and Other Requirements
• Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
• One year experience in a social service field preferred
• Prior experience with intake and assessment of adults preferred
• Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
• Must be willing and able to work with diverse populations.
• Flexibility and availability to work early evening weekday hours and occasional weekends, as well as travel in the assigned service area
To apply, please send your resume to [email protected] with the subject line: Generalist for Enrollment & Matching – Houston, TX